FAQ

Frequently Asked Questions (FAQ)

1. What shipping options do you offer?

We offer a variety of shipping options to suit your needs:

  • Standard Shipping: Estimated delivery in 5-7 business days.
  • Expedited Shipping: Estimated delivery in 2-3 business days.
  • International Shipping: We ship worldwide with varying delivery times depending on the destination.

2. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and chosen shipping method. For U.S. orders, standard shipping starts at $5. For international orders, shipping fees vary depending on the country.

3. Do you offer free shipping?

Yes, we offer free standard shipping on orders over $50 within the U.S.

4. How long will it take for my order to arrive?

  • Domestic orders usually arrive within 5-7 business days for standard shipping.
  • International orders can take anywhere from 7-21 business days depending on your location.

5. Can I change or cancel my order?

We process orders quickly, so if you need to make a change, please contact us as soon as possible. If the order has already been shipped, we're unable to make changes.

6. What is your return policy?

We offer a 30-day return policy for unused, unworn, and unwashed items. To initiate a return, please contact us at [email address], and we will provide return instructions. Return shipping is the customer’s responsibility unless the item is damaged or defective.

7. How do I track my order?

Once your order is shipped, you'll receive an email with tracking information. You can also check your order status by logging into your account on our website.

8. What payment methods do you accept?

We accept a variety of payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Shop Pay
  • Apple Pay

9. Do you offer gift cards?

Yes! We offer digital gift cards in various denominations. You can purchase them directly on our website.

10. What should I do if my item is damaged or defective?

We apologize for any inconvenience caused. If your item arrives damaged or defective, please contact us immediately at synerphant@gmail.com with photos of the damage. We will offer you a full refund or exchange.

11. Do you offer international shipping?

Yes, we ship internationally. Please note that customers are responsible for any customs fees, taxes, or duties that may apply upon arrival in the destination country.

12. How can I contact customer support?

If you have any questions or need assistance, please feel free to contact us at:

  • Email: synerphant@gmail.com.